Warranty Policy
Warranty Policy – Aarco Hangers
- Warranty Coverage
Aarco Hangers provides a 24-month limited warranty on our ceiling cloth hangers, drying hanger systems, and related hardware components against manufacturing defects.
This warranty applies only to defects related to materials or manufacturing under normal usage conditions.
- Product Life Expectancy
Our hanger products are manufactured using durable hardware components such as stainless steel rods, pulleys, and mounting brackets.
When installed correctly and used properly, Aarco Hangers products are designed to perform reliably for approximately 5 years or more.
- Maximum Load Capacity
Each hanger rod or pipe is designed to support a maximum load of approximately 6 kg.
Customers are advised not to exceed this weight limit. Overloading may reduce product life and may void the warranty.
- Warranty Exclusions
The warranty does not apply in the following situations:
- Intentional damage to the product
- Rough usage or overloading beyond 6 kg per pipe
- Damage caused by improper installation
- Installation on weak or unsuitable ceilings or walls
- Damage caused by accidents or misuse
- Normal wear and tear of moving parts such as rope or pulley
- Modifications or repairs performed by unauthorized persons
Our technical team can usually determine whether the damage occurred due to manufacturing defects or improper usage.
- Installation Responsibility
Customers should ensure that the hanger system is installed on a strong and suitable ceiling or wall surface.
If installation is not performed by Aarco Hangers, the product may be installed by a qualified carpenter or electrician using the installation procedure video available on our website.
- Warranty Claim Process
If you believe your product has a manufacturing defect during the warranty period, please contact us with:
- Order number or proof of purchase
- Description of the issue
- Photos or videos showing the problem (if possible)
Our team will review the information and guide you on the next steps.
- Warranty Assistance
Depending on the situation, warranty support may include:
- Replacement of defective parts
- Technical guidance or troubleshooting
- Repair assistance where applicable
Final approval of warranty claims will be determined after reviewing the issue.
- Contact for Warranty Support
For warranty assistance, customers can contact us by visiting our Contact Us page and submitting a request by selecting the appropriate option from the dropdown menu.
You may also contact us directly at:
Email:
info@aarcohangers.com